Service Users who believe that a Direct Debit Indemnity Claim has been raised incorrectly can challenge it. Read our overview
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Bacs Scheme Rules
Information for Service Users about the Bacs Direct Debit Scheme Rules
The Direct Debit Scheme Rules have been updated!
Bacs have released a new copy of the Direct Debit Scheme Rules – learn about the changes and ensure you have the latest version.
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Do you need to provide Advance Notice if a Direct Debit is reduced – or only if increased?
Should Advance Notice be provided if a Direct Debit is reduced – or only if it is increased? See an overview of the rules and practical considerations for collecting organisations
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Online Direct Debit Sign-up. Why and How
An overview of the benefits and responsibilities of using online Direct Debit sign-up journeys for your customers.
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Re-presenting Unpaid Direct Debits
An overview of the rules and considerations around re-presenting Direct Debits that have previously been returned unpaid.
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New version of the Direct Debit Scheme Rules released!
An updated version (5.7) of the Direct Debit Scheme Rules has been released by Bacs. These Rules are mandatory for Service Users to follow. Find out more about the changes.
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Direct Debit and ‘No Instruction’ Failures
Understanding why you receive ‘No Instruction’ failures following Direct Debit submissions will help you take the most appropriate next steps. Read why this error occurs and what your response should be.
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Paperless Direct Debit sign-up methods and considerations
Paperless Direct Debit Sign-up offers advantages vs paper DDIs but which is best – internet, telephone, electronic signature or others?
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Direct Debit Indemnity Claim Challenges. A streamlined process
From Monday 4th March 2024, Service Users wishing to raise a Direct Debit Indemnity Claim Challenge can do so via Payment Services Website. Read more
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The Direct Debit Guarantee. The most powerful protection for payers?
The Direct Debit Guarantee is a powerful protection for payers that ensures they are entitled to a refund if any errors are made. But who offers the Guarantee, how much does it cover and how long does it last? Read more
Read More Direct Debit Advance Notice and Bacs Scheme Rules
The Direct Debit Advance Notice is one of the Cornerstones of the Direct Debit Scheme and a key aspect of payer protection. Is your organisation compliant with the rules? Read more
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How long does a Direct Debit take? Understanding the Bacs 3-Day Cycle
In order to collect Direct Debits on the date intended it is vital to understand the Bacs 3-Day cycle and the timelines involved.
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