Privacy Policy

Last Updated: 13th February 2023

Thank you for visiting the Movimo website. This Privacy Policy includes important information about your personal data and we encourage you to read it carefully.

About Movimo

Movimo is a business providing Direct Debit Consultancy, Training and Bureau services to organisations that collect, or are considering collecting, Direct Debits. It is a company incorporated in England and Wales (no 14345305) and our registered address is 166 Nutfield Road, Merstham, RH1 3HG.

How we get your personal information

Most of the personal information we process is provided to us directly by you for one of the following reasons:

    • You have entered this information into a contact form on our website and we use it to respond to your query
    • You have sent us an email or telephoned us and we have taken contact details from you
    • You have attended a training course that we have run and provided your details to do so
    • You have purchased services from us and the booking / contract process has required contact details to be used to confirm the purchase
    • You have posted comments on our website, blog or social media channels that has included some personal details
    • You have visited our website and accepted the use of Cookies. Note:  Movimo do not automatically capture or store any other personal data from visitors to the site, except to log the user’s IP address and session information such as the duration of the visit to the site and the nature of the browser used

    We also receive personal information indirectly, as following:

      • We may be provided with information about you from another business or organisation with whom you interact
      • You may have been booked onto a training course or to take part in Consultancy work by a colleague who has provided us with your contact details.

      The type of personal information we collect

      We currently collect and process the following information:

      • Personal identifiers and contacts (e.g: name, address and telephone / email contact details)
      • Details about previous interactions (e.g: enquiries you have made / training courses or meetings you have attended etc.)
      • questions, queries or feedback you leave, including your email address if you contact us
      • Data you have supplied us with through the course of our discussion
      • Data relating to your use of our website such as your Internet Protocol (IP) address; details of which version of web browser you used; the pages that you visited; information on how long you visited the site for; information on how you accessed the website (from which referral link) and what you click upon when leaving the site. (Note: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website)
      • Bank details you may have supplied us with to use for the purchase of services.

      Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are one of the following:

      • Your consent. (Note: You are able to remove your consent at any time)
      • We have a contractual obligation
      • Legitimate interest

      How we use your Personal information

      How we use the information that we collect depends on whether you have purchased services from us, how the information was provided to us and any preferences you have communicated to us. We may use your data (in line with the Principles of Data Protection Legislation) to:

      • Provide you with the service you requested
      • Deal with, and respond to an online form or feedback you send us
      • send email alerts to users who request them.
      • provide you with information about our products and services
      • monitor use of our website to identify security threats and errors
      • gather feedback to improve our services and to develop the design and style of the website.

      How we share your personal information

      We may need to share your personal data from time to time with other organisations. Typically, these will be third parties which provide services to us that help us deliver our marketing initiatives and suppliers who provide software or other services. If we share your data we will do so in a way that complies with current Data Protection legislation.

      We will share your data if we are required to do so by law.

      We may transfer your Personal Data to countries other than the UK, including to the United States. These countries may have data protection rules that are different from the UK. When transferring data across borders, we take measures to comply with applicable data protection laws related to such transfer.

      How we store your personal information

      We are committed to storing all data securely and have set up systems and processes to keep data secure. These include means to prevent unauthorised access or disclosure of data e.g., using multi-factor authentication and encryption where we are able. We also make sure that any third parties that we deal with keep all personal data they process on our behalf secure.

      Note: While we implement safeguards designed to protect your information, no security system is impenetrable. As a result, we cannot guarantee that information, during transmission or while stored on our system is absolutely safe from intrusion by others. We will at all times however, limit the amount of data we hold and the processing of that data to a minimum in order to support our security measures.

      We will only keep your data for as long as required in order to carry out the services described within this policy or for as long as the law requires us to. Data that we no longer need or that you have asked us to remove will be securely deleted from our systems.

      Your Data Protection Rights

      Under data protection law, you have rights including:

      • Your right of access – You have the right to ask us for copies of your personal information.
      • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
      • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
      • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances. Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

      You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us by using the contact details below if you wish to make a request

      How to Contact Us

      If you have any concerns about our use of your personal information, you can make a complaint to us at Movimo using the contact details below:

      Movimo Ltd.
      166 Nutfield Road, Merstham, RH1 3HG
      E-mail: [email protected]

      How to Contact the ICO

      If you are unhappy with how we have used your data you can contact the ICO. The ICO’s address:          

      Information Commissioner’s Office
      Wycliffe House
      Water Lane
      Wilmslow
      Cheshire
      SK9 5AF
      Helpline number: 0303 123 1113